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It is critical that in-state
collection office personnel be fully
knowledgeable about and able to comply with these Acts since both your
collection agency and the in-state collection office provider could be sued for
in-state collection agency violations. This
collection agency liability for violations of the Colorado Fair Debt
Collection Practices Act is stated in Rule 1.09(2).
About Our Law Firm & Staff (Colorado
Collection Office License)
Our
law firm’s practice has for many years been limited to commercial
and consumer debt collection so our staff is fully knowledgeable about
both the Federal and Colorado Fair Debt Collection Practices Acts. We have served as a local Colorado
collection office to out-of-state
collection agencies since 1994 without one complaint about a violation
of the Acts. We have a
personable staff
for dealing with your debtors both on the phone and in person
and who debtors find most
helpful. Our Agreement For
Colorado Office Sharing For Out Of State Collection Agency provides
that we will hold you harmless for any of our office’s violations of
either the Federal Fair Debt Collection Practices Act or the Colorado
Fair Debt Collection Practices Act.
Dealing With Your Debtors
(Colorado
Collection Office License)
To
deal with your debtors who choose to call the Colorado collection
office, our
phone system routes that call to a voicemail answering with the name
of your company. This is
possible because when you use our office, we will assign you a
Colorado office phone number unique to your collection agency.
The voicemail directs the debtor to press 1 to speak to the
next available agent, which will then route the call directly to your
office without us having to speak to your debtor.
The second voice mail option directs any debtors wishing to
make an appointment in your Denver, Colorado collection office to press 2, which
will ring another line in our office which we will answer to set up an
appointment for the debtors to come in to make a payment or to discuss
the account in person. If they
want to discuss the account, we will of course conference in your
collector, who will handle the discussion.
If they make a payment, we e-mail you immediately to advise you
of the payment so that you can post the payment by the next business
day as required by Rule 2.12. This
sophisticated phone system results in your debtors reaching your home
office instantly the same as if they had called your office directly
but still enables the few debtors wishing to meet in person at this
office to do so.
Your Local Colorado Office
(Colorado
Collection Office License)
Our
office also complies with the collection agency requirements Rule 1.09(a) requiring that we post signs or
directories displaying all collection agencies for whom our office
provides a local Colorado collection office. We
provide such a directory at our office suite and on the lobby building
directory. In talking to
other office providers, we find that they have not been complying with
this requirement. This
failure could expose you to liability.
Fees For Your Local Colorado Office (Colorado
Collection Office License)
We
would like to provide you with your Colorado collection office starting upon the
termination of any current contract you have for an in-state office.
Our fee is $1200.00 per year payable January 1st. We
will prorate the charge
for a partial year. For
no additional charge, Stokes & Wolf, P.C. will serve as the registered agent for service
for your business in Colorado.
Please
call our office with any questions.
We will provide you with a copy of our standard contract if you
call us or use our email
form specific for this
purpose.
Colorado
Fair Debt Collection Practices Act And Rules Of The Administrator
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